IT Specialist

Technical Support:

·       Take a proactive stance in technical support, anticipating and addressing potential issues before they impact end-users.

·       Provide responsive and effective first-line technical support, promptly resolving hardware and software issues.

Hardware and Software Maintenance:

·       Install, configure, and upgrade computer hardware, software, and printers.

·       Conduct regular maintenance to ensure systems and software are up to date.

Security Management:

·       Implement and maintain security measures to safeguard information and data.

·       Review alerts for potential security breaches and conduct regular security audits.

Inventory Management:

·       Maintain accurate records of IT equipment inventory.

·       Track equipment assignments and maintain a centralized system for monitoring equipment status.

·       Conduct regular audits to ensure equipment accountability and address discrepancies.

Onboarding & Offboarding:

·       Order and set up IT equipment for new employees, including laptops, phones, and other necessary devices.

·       Provide technical support and guidance to new hires during the onboarding process.

·       Collaborate with HR to ensure a smooth integration of IT resources into the onboarding process.

·       Develop and execute a comprehensive offboarding process for departing employees, including the secure retrieval of IT equipment.

·       Coordinate with HR and other relevant departments to ensure timely offboarding procedures.

·       Conduct data wiping and ensure the secure disposal of data on retired devices.

Required Skills and Experience

·       Bachelor’s degree in Information Technology, Computer Science, or similar degree or experience.

·       Proven experience as an IT Specialist or in a similar role.

·       Experience supporting Windows devices using Office 365 suite.

·       Strong troubleshooting and problem-solving skills.

·       Excellent communication and interpersonal skills.

·       Ability to work independently and collaboratively within a team.

Working Environment

• Office environment with occasional interruptions

• Occasionally early morning or evening or weekend / holiday hours

• Occasional domestic travel may be required.

• Ability to work remote with management approval.